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Bank of America customers in Pleasanton are set to have one fewer location available to them next year, with the downtown financial center being one of the more than 20 branches and ATM locations in the Bay Area slated for closure in the near future.
The Bank of America branch at 337 Main St. is set to close its doors on Aug. 20 and consolidate to a single Pleasanton location on Stoneridge Drive.
"The Main Street center was closed from the beginning of the pandemic in March of 2020 through December of 2022, but while we reopened it 11 months ago we have not seen the return customer traffic there," Bank of America spokesperson Colleen Haggerty told this news organization.
The downtown location is set to close at the end of its current lease, according to Haggerty. The bank ceded some of its tenant space in the building in recent years as part of an expansion at the property that brought Zachary's Chicago Pizza in as a next-door neighbor.
Haggerty emphasized that customers will continue to have access to the same services via the remaining branches, including Stoneridge Drive. "We will still have four other full service financial centers within a few miles, and feel that this mix of retail presence and digital capabilities supports our clients' banking needs," she said.
Staff at the downtown location are set to remain with the company, with no layoffs planned, according to Haggerty.
"There will be no impact to employees as they will be able to transfer to roles at one of our many other financial centers in the East and North bays," Haggerty said.
Haggerty said that the company's decision is part of an effort to adjust to current customer needs and banking practices, including the increased popularity and accessibility of online options.
"Today, people use digital banking more than ever for their everyday financial needs, and come into financial centers for more complex transactions or discussions about their finances," Haggerty said. "So we have been adjusting our retail network where centers are located in close proximity to one another, or where client traffic has diminished significantly."
The downtown Pleasanton closure is the only one in the move nationwide by Bank of America to impact the Tri-Valley, with locations in Dublin and Livermore remaining open for the foreseeable future.
